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API Ecosystem Growth
Grow a healthy ecosystem of API adopters with clear documentation.
Codify API lifecycle governance
- • Document current maturity for API lifecycle governance.
- • Align success criteria for API lifecycle governance with stakeholders.
- • Publish prioritized improvements for API lifecycle governance.
Instrument active API integrations
- • Capture baseline for active API integrations.
- • Define reporting cadence and owners for active API integrations.
- • Identify top levers that move active API integrations.
Enable developer portal enhancements
- • Assign accountable owners for developer portal enhancements.
- • Deliver enablement sessions for developer portal enhancements.
- • Collect feedback on developer portal enhancements and iterate.
Access Governance
Enforce least privilege across systems and data.
Codify access review process
- • Document current maturity for access review process.
- • Align success criteria for access review process with stakeholders.
- • Publish prioritized improvements for access review process.
Instrument access review completion rate
- • Capture baseline for access review completion rate.
- • Define reporting cadence and owners for access review completion rate.
- • Identify top levers that move access review completion rate.
Enable access request automation
- • Assign accountable owners for access request automation.
- • Deliver enablement sessions for access request automation.
- • Collect feedback on access request automation and iterate.
Accessibility Upgrade
Meet accessibility commitments and make inclusive design default.
Codify accessibility standards checklist
- • Document current maturity for accessibility standards checklist.
- • Align success criteria for accessibility standards checklist with stakeholders.
- • Publish prioritized improvements for accessibility standards checklist.
Instrument WCAG compliance coverage
- • Capture baseline for WCAG compliance coverage.
- • Define reporting cadence and owners for WCAG compliance coverage.
- • Identify top levers that move WCAG compliance coverage.
Enable accessibility champion network
- • Assign accountable owners for accessibility champion network.
- • Deliver enablement sessions for accessibility champion network.
- • Collect feedback on accessibility champion network and iterate.
Account Escalation Framework
Bring structure to how escalations are triaged and resolved.
Codify escalation playbook
- • Document current maturity for escalation playbook.
- • Align success criteria for escalation playbook with stakeholders.
- • Publish prioritized improvements for escalation playbook.
Instrument escalation resolution time
- • Capture baseline for escalation resolution time.
- • Define reporting cadence and owners for escalation resolution time.
- • Identify top levers that move escalation resolution time.
Enable executive sponsor program
- • Assign accountable owners for executive sponsor program.
- • Deliver enablement sessions for executive sponsor program.
- • Collect feedback on executive sponsor program and iterate.
Account-Based Motion
Create a repeatable account-based engagement program.
Codify account tiering model
- • Document current maturity for account tiering model.
- • Align success criteria for account tiering model with stakeholders.
- • Publish prioritized improvements for account tiering model.
Instrument target account engagement
- • Capture baseline for target account engagement.
- • Define reporting cadence and owners for target account engagement.
- • Identify top levers that move target account engagement.
Enable account orchestration rituals
- • Assign accountable owners for account orchestration rituals.
- • Deliver enablement sessions for account orchestration rituals.
- • Collect feedback on account orchestration rituals and iterate.
Analytics Platform Modernization
Provide reliable, scalable analytics infrastructure.
Codify modern data stack blueprint
- • Document current maturity for modern data stack blueprint.
- • Align success criteria for modern data stack blueprint with stakeholders.
- • Publish prioritized improvements for modern data stack blueprint.
Instrument analytics platform uptime
- • Capture baseline for analytics platform uptime.
- • Define reporting cadence and owners for analytics platform uptime.
- • Identify top levers that move analytics platform uptime.
Enable analytics enablement series
- • Assign accountable owners for analytics enablement series.
- • Deliver enablement sessions for analytics enablement series.
- • Collect feedback on analytics enablement series and iterate.
Audit Automation
Automate evidence capture to reduce audit fatigue.
Codify continuous controls monitoring
- • Document current maturity for continuous controls monitoring.
- • Align success criteria for continuous controls monitoring with stakeholders.
- • Publish prioritized improvements for continuous controls monitoring.
Instrument manual evidence requests
- • Capture baseline for manual evidence requests.
- • Define reporting cadence and owners for manual evidence requests.
- • Identify top levers that move manual evidence requests.
Enable audit automation tooling
- • Assign accountable owners for audit automation tooling.
- • Deliver enablement sessions for audit automation tooling.
- • Collect feedback on audit automation tooling and iterate.
BI Adoption
Drive self-serve analytics adoption across functions.
Codify BI enablement program
- • Document current maturity for BI enablement program.
- • Align success criteria for BI enablement program with stakeholders.
- • Publish prioritized improvements for BI enablement program.
Instrument active BI users
- • Capture baseline for active BI users.
- • Define reporting cadence and owners for active BI users.
- • Identify top levers that move active BI users.
Enable office hours + training
- • Assign accountable owners for office hours + training.
- • Deliver enablement sessions for office hours + training.
- • Collect feedback on office hours + training and iterate.
Brand Awareness Lift
Clarify brand narrative and increase reach across channels.
Codify brand messaging guide
- • Document current maturity for brand messaging guide.
- • Align success criteria for brand messaging guide with stakeholders.
- • Publish prioritized improvements for brand messaging guide.
Instrument share of voice trend
- • Capture baseline for share of voice trend.
- • Define reporting cadence and owners for share of voice trend.
- • Identify top levers that move share of voice trend.
Enable brand training roadshow
- • Assign accountable owners for brand training roadshow.
- • Deliver enablement sessions for brand training roadshow.
- • Collect feedback on brand training roadshow and iterate.
Business Continuity & Disaster Recovery
Ensure the organization can recover quickly from disruptive events.
Codify continuity runbooks
- • Document current maturity for continuity runbooks.
- • Align success criteria for continuity runbooks with stakeholders.
- • Publish prioritized improvements for continuity runbooks.
Instrument recovery time objectives
- • Capture baseline for recovery time objectives.
- • Define reporting cadence and owners for recovery time objectives.
- • Identify top levers that move recovery time objectives.
Enable continuity drill calendar
- • Assign accountable owners for continuity drill calendar.
- • Deliver enablement sessions for continuity drill calendar.
- • Collect feedback on continuity drill calendar and iterate.
Carbon Footprint Reduction
Set baselines and reduce emissions aligned with targets.
Codify emissions inventory
- • Document current maturity for emissions inventory.
- • Align success criteria for emissions inventory with stakeholders.
- • Publish prioritized improvements for emissions inventory.
Instrument carbon footprint trend
- • Capture baseline for carbon footprint trend.
- • Define reporting cadence and owners for carbon footprint trend.
- • Identify top levers that move carbon footprint trend.
Enable sustainability steering group
- • Assign accountable owners for sustainability steering group.
- • Deliver enablement sessions for sustainability steering group.
- • Collect feedback on sustainability steering group and iterate.
Cash Flow Visibility
Improve confidence in cash runway and scenario modeling.
Codify cash reporting cadence
- • Document current maturity for cash reporting cadence.
- • Align success criteria for cash reporting cadence with stakeholders.
- • Publish prioritized improvements for cash reporting cadence.
Instrument cash flow forecast accuracy
- • Capture baseline for cash flow forecast accuracy.
- • Define reporting cadence and owners for cash flow forecast accuracy.
- • Identify top levers that move cash flow forecast accuracy.
Enable scenario planning workspace
- • Assign accountable owners for scenario planning workspace.
- • Deliver enablement sessions for scenario planning workspace.
- • Collect feedback on scenario planning workspace and iterate.
Churn Defense Playbooks
Codify the tactics that prevent churn and drive adoption.
Codify churn signal workflows
- • Document current maturity for churn signal workflows.
- • Align success criteria for churn signal workflows with stakeholders.
- • Publish prioritized improvements for churn signal workflows.
Instrument gross retention trend
- • Capture baseline for gross retention trend.
- • Define reporting cadence and owners for gross retention trend.
- • Identify top levers that move gross retention trend.
Enable success enablement sprints
- • Assign accountable owners for success enablement sprints.
- • Deliver enablement sessions for success enablement sprints.
- • Collect feedback on success enablement sprints and iterate.
Circularity Initiatives
Design processes that reuse, refurbish, or recycle materials.
Codify circular design pilots
- • Document current maturity for circular design pilots.
- • Align success criteria for circular design pilots with stakeholders.
- • Publish prioritized improvements for circular design pilots.
Instrument materials recaptured
- • Capture baseline for materials recaptured.
- • Define reporting cadence and owners for materials recaptured.
- • Identify top levers that move materials recaptured.
Enable supplier collaboration hub
- • Assign accountable owners for supplier collaboration hub.
- • Deliver enablement sessions for supplier collaboration hub.
- • Collect feedback on supplier collaboration hub and iterate.
Community Engagement
Build a thriving customer community that shares best practices.
Codify community programming calendar
- • Document current maturity for community programming calendar.
- • Align success criteria for community programming calendar with stakeholders.
- • Publish prioritized improvements for community programming calendar.
Instrument community participation rate
- • Capture baseline for community participation rate.
- • Define reporting cadence and owners for community participation rate.
- • Identify top levers that move community participation rate.
Enable advocate toolkit
- • Assign accountable owners for advocate toolkit.
- • Deliver enablement sessions for advocate toolkit.
- • Collect feedback on advocate toolkit and iterate.
Community Impact
Invest in programs that support local communities.
Codify community partnership framework
- • Document current maturity for community partnership framework.
- • Align success criteria for community partnership framework with stakeholders.
- • Publish prioritized improvements for community partnership framework.
Instrument community volunteer hours
- • Capture baseline for community volunteer hours.
- • Define reporting cadence and owners for community volunteer hours.
- • Identify top levers that move community volunteer hours.
Enable community engagement plan
- • Assign accountable owners for community engagement plan.
- • Deliver enablement sessions for community engagement plan.
- • Collect feedback on community engagement plan and iterate.
Community Marketing Programs
Activate superfans through meetups, AMAs, and ambassador work.
Codify community programming roadmap
- • Document current maturity for community programming roadmap.
- • Align success criteria for community programming roadmap with stakeholders.
- • Publish prioritized improvements for community programming roadmap.
Instrument community sourced leads
- • Capture baseline for community sourced leads.
- • Define reporting cadence and owners for community sourced leads.
- • Identify top levers that move community sourced leads.
Enable ambassador enablement hub
- • Assign accountable owners for ambassador enablement hub.
- • Deliver enablement sessions for ambassador enablement hub.
- • Collect feedback on ambassador enablement hub and iterate.
Compliance Readiness
Prepare for upcoming audits with confidence.
Codify control mapping playbook
- • Document current maturity for control mapping playbook.
- • Align success criteria for control mapping playbook with stakeholders.
- • Publish prioritized improvements for control mapping playbook.
Instrument audit findings trend
- • Capture baseline for audit findings trend.
- • Define reporting cadence and owners for audit findings trend.
- • Identify top levers that move audit findings trend.
Enable evidence collection workspace
- • Assign accountable owners for evidence collection workspace.
- • Deliver enablement sessions for evidence collection workspace.
- • Collect feedback on evidence collection workspace and iterate.
Content Studio
Systematize content planning, production, and distribution.
Codify editorial calendar governance
- • Document current maturity for editorial calendar governance.
- • Align success criteria for editorial calendar governance with stakeholders.
- • Publish prioritized improvements for editorial calendar governance.
Instrument content performance dashboard
- • Capture baseline for content performance dashboard.
- • Define reporting cadence and owners for content performance dashboard.
- • Identify top levers that move content performance dashboard.
Enable content enablement sessions
- • Assign accountable owners for content enablement sessions.
- • Deliver enablement sessions for content enablement sessions.
- • Collect feedback on content enablement sessions and iterate.
Customer Health Scoring
Build shared health signals to prioritize success efforts.
Codify health score model
- • Document current maturity for health score model.
- • Align success criteria for health score model with stakeholders.
- • Publish prioritized improvements for health score model.
Instrument at-risk account detection
- • Capture baseline for at-risk account detection.
- • Define reporting cadence and owners for at-risk account detection.
- • Identify top levers that move at-risk account detection.
Enable success prioritization rituals
- • Assign accountable owners for success prioritization rituals.
- • Deliver enablement sessions for success prioritization rituals.
- • Collect feedback on success prioritization rituals and iterate.
Customer Onboarding Delight
Shorten time-to-first-value with a cohesive onboarding experience.
Codify onboarding journey maps
- • Document current maturity for onboarding journey maps.
- • Align success criteria for onboarding journey maps with stakeholders.
- • Publish prioritized improvements for onboarding journey maps.
Instrument time to first value
- • Capture baseline for time to first value.
- • Define reporting cadence and owners for time to first value.
- • Identify top levers that move time to first value.
Enable onboarding concierge program
- • Assign accountable owners for onboarding concierge program.
- • Deliver enablement sessions for onboarding concierge program.
- • Collect feedback on onboarding concierge program and iterate.
Data Governance
Clarify policies and controls for data usage.
Codify data governance council
- • Document current maturity for data governance council.
- • Align success criteria for data governance council with stakeholders.
- • Publish prioritized improvements for data governance council.
Instrument policy adoption rate
- • Capture baseline for policy adoption rate.
- • Define reporting cadence and owners for policy adoption rate.
- • Identify top levers that move policy adoption rate.
Enable governance communication plan
- • Assign accountable owners for governance communication plan.
- • Deliver enablement sessions for governance communication plan.
- • Collect feedback on governance communication plan and iterate.
Data Literacy
Close the gap between data teams and business users.
Codify data literacy curriculum
- • Document current maturity for data literacy curriculum.
- • Align success criteria for data literacy curriculum with stakeholders.
- • Publish prioritized improvements for data literacy curriculum.
Instrument literacy certification rate
- • Capture baseline for literacy certification rate.
- • Define reporting cadence and owners for literacy certification rate.
- • Identify top levers that move literacy certification rate.
Enable data champion network
- • Assign accountable owners for data champion network.
- • Deliver enablement sessions for data champion network.
- • Collect feedback on data champion network and iterate.
Data Privacy Program
Operationalize privacy commitments across teams.
Codify privacy impact assessment process
- • Document current maturity for privacy impact assessment process.
- • Align success criteria for privacy impact assessment process with stakeholders.
- • Publish prioritized improvements for privacy impact assessment process.
Instrument privacy request SLA
- • Capture baseline for privacy request SLA.
- • Define reporting cadence and owners for privacy request SLA.
- • Identify top levers that move privacy request SLA.
Enable privacy training curriculum
- • Assign accountable owners for privacy training curriculum.
- • Deliver enablement sessions for privacy training curriculum.
- • Collect feedback on privacy training curriculum and iterate.
Data Quality Program
Create ownership and SLAs for critical data assets.
Codify data quality rules catalog
- • Document current maturity for data quality rules catalog.
- • Align success criteria for data quality rules catalog with stakeholders.
- • Publish prioritized improvements for data quality rules catalog.
Instrument data issue backlog
- • Capture baseline for data issue backlog.
- • Define reporting cadence and owners for data issue backlog.
- • Identify top levers that move data issue backlog.
Enable data steward network
- • Assign accountable owners for data steward network.
- • Deliver enablement sessions for data steward network.
- • Collect feedback on data steward network and iterate.
Deal Velocity Improvements
Remove friction from the sales cycle to shorten deal timelines.
Codify deal desk workflow
- • Document current maturity for deal desk workflow.
- • Align success criteria for deal desk workflow with stakeholders.
- • Publish prioritized improvements for deal desk workflow.
Instrument average sales cycle length
- • Capture baseline for average sales cycle length.
- • Define reporting cadence and owners for average sales cycle length.
- • Identify top levers that move average sales cycle length.
Enable objection handling library
- • Assign accountable owners for objection handling library.
- • Deliver enablement sessions for objection handling library.
- • Collect feedback on objection handling library and iterate.
Demand Engine Modernization
Scale repeatable campaigns that feed the pipeline.
Codify campaign blueprint library
- • Document current maturity for campaign blueprint library.
- • Align success criteria for campaign blueprint library with stakeholders.
- • Publish prioritized improvements for campaign blueprint library.
Instrument marketing qualified pipeline
- • Capture baseline for marketing qualified pipeline.
- • Define reporting cadence and owners for marketing qualified pipeline.
- • Identify top levers that move marketing qualified pipeline.
Enable campaign retrospective rituals
- • Assign accountable owners for campaign retrospective rituals.
- • Deliver enablement sessions for campaign retrospective rituals.
- • Collect feedback on campaign retrospective rituals and iterate.
Developer Experience Uplift
Remove friction from the inner loop so teams can ship faster.
Codify developer productivity baseline
- • Document current maturity for developer productivity baseline.
- • Align success criteria for developer productivity baseline with stakeholders.
- • Publish prioritized improvements for developer productivity baseline.
Instrument lead time for changes
- • Capture baseline for lead time for changes.
- • Define reporting cadence and owners for lead time for changes.
- • Identify top levers that move lead time for changes.
Enable developer onboarding toolkit
- • Assign accountable owners for developer onboarding toolkit.
- • Deliver enablement sessions for developer onboarding toolkit.
- • Collect feedback on developer onboarding toolkit and iterate.
Disaster Recovery Program
Ensure critical systems can be restored within targets.
Codify DR plan library
- • Document current maturity for DR plan library.
- • Align success criteria for DR plan library with stakeholders.
- • Publish prioritized improvements for DR plan library.
Instrument recovery test success rate
- • Capture baseline for recovery test success rate.
- • Define reporting cadence and owners for recovery test success rate.
- • Identify top levers that move recovery test success rate.
Enable resilience exercise schedule
- • Assign accountable owners for resilience exercise schedule.
- • Deliver enablement sessions for resilience exercise schedule.
- • Collect feedback on resilience exercise schedule and iterate.
Diversity, Equity & Inclusion
Embed DEI principles across the employee lifecycle.
Codify DEI commitments
- • Document current maturity for DEI commitments.
- • Align success criteria for DEI commitments with stakeholders.
- • Publish prioritized improvements for DEI commitments.
Instrument representation + belonging metrics
- • Capture baseline for representation + belonging metrics.
- • Define reporting cadence and owners for representation + belonging metrics.
- • Identify top levers that move representation + belonging metrics.
Enable DEI education series
- • Assign accountable owners for DEI education series.
- • Deliver enablement sessions for DEI education series.
- • Collect feedback on DEI education series and iterate.
Employee Engagement Program
Listen, respond, and celebrate wins to boost engagement.
Codify listening strategy
- • Document current maturity for listening strategy.
- • Align success criteria for listening strategy with stakeholders.
- • Publish prioritized improvements for listening strategy.
Instrument engagement score
- • Capture baseline for engagement score.
- • Define reporting cadence and owners for engagement score.
- • Identify top levers that move engagement score.
Enable recognition toolkit
- • Assign accountable owners for recognition toolkit.
- • Deliver enablement sessions for recognition toolkit.
- • Collect feedback on recognition toolkit and iterate.
Employee Wellbeing
Design programs that support physical, mental, and financial wellbeing.
Codify wellbeing roadmap
- • Document current maturity for wellbeing roadmap.
- • Align success criteria for wellbeing roadmap with stakeholders.
- • Publish prioritized improvements for wellbeing roadmap.
Instrument program utilization
- • Capture baseline for program utilization.
- • Define reporting cadence and owners for program utilization.
- • Identify top levers that move program utilization.
Enable wellbeing ambassador network
- • Assign accountable owners for wellbeing ambassador network.
- • Deliver enablement sessions for wellbeing ambassador network.
- • Collect feedback on wellbeing ambassador network and iterate.
Energy Efficiency
Reduce energy consumption across facilities and products.
Codify energy monitoring system
- • Document current maturity for energy monitoring system.
- • Align success criteria for energy monitoring system with stakeholders.
- • Publish prioritized improvements for energy monitoring system.
Instrument energy usage intensity
- • Capture baseline for energy usage intensity.
- • Define reporting cadence and owners for energy usage intensity.
- • Identify top levers that move energy usage intensity.
Enable energy retrofit roadmap
- • Assign accountable owners for energy retrofit roadmap.
- • Deliver enablement sessions for energy retrofit roadmap.
- • Collect feedback on energy retrofit roadmap and iterate.
Ethical Sourcing
Ensure suppliers meet environmental and social standards.
Codify supplier code of conduct
- • Document current maturity for supplier code of conduct.
- • Align success criteria for supplier code of conduct with stakeholders.
- • Publish prioritized improvements for supplier code of conduct.
Instrument supplier compliance rate
- • Capture baseline for supplier compliance rate.
- • Define reporting cadence and owners for supplier compliance rate.
- • Identify top levers that move supplier compliance rate.
Enable supplier training toolkit
- • Assign accountable owners for supplier training toolkit.
- • Deliver enablement sessions for supplier training toolkit.
- • Collect feedback on supplier training toolkit and iterate.
Event Strategy Refresh
Prioritize events that move the needle and capture ROI.
Codify event portfolio planning
- • Document current maturity for event portfolio planning.
- • Align success criteria for event portfolio planning with stakeholders.
- • Publish prioritized improvements for event portfolio planning.
Instrument event sourced pipeline
- • Capture baseline for event sourced pipeline.
- • Define reporting cadence and owners for event sourced pipeline.
- • Identify top levers that move event sourced pipeline.
Enable event toolkit
- • Assign accountable owners for event toolkit.
- • Deliver enablement sessions for event toolkit.
- • Collect feedback on event toolkit and iterate.
Expansion Motion
Operationalize expansion plays for existing customers.
Codify expansion opportunity mapping
- • Document current maturity for expansion opportunity mapping.
- • Align success criteria for expansion opportunity mapping with stakeholders.
- • Publish prioritized improvements for expansion opportunity mapping.
Instrument expansion pipeline
- • Capture baseline for expansion pipeline.
- • Define reporting cadence and owners for expansion pipeline.
- • Identify top levers that move expansion pipeline.
Enable customer value review format
- • Assign accountable owners for customer value review format.
- • Deliver enablement sessions for customer value review format.
- • Collect feedback on customer value review format and iterate.
Experimentation Operations
Run trusted experiments at scale.
Codify experiment governance model
- • Document current maturity for experiment governance model.
- • Align success criteria for experiment governance model with stakeholders.
- • Publish prioritized improvements for experiment governance model.
Instrument experiments launched per quarter
- • Capture baseline for experiments launched per quarter.
- • Define reporting cadence and owners for experiments launched per quarter.
- • Identify top levers that move experiments launched per quarter.
Enable experiment review board
- • Assign accountable owners for experiment review board.
- • Deliver enablement sessions for experiment review board.
- • Collect feedback on experiment review board and iterate.
Experimentation Velocity
Scale experimentation culture to learn faster and ship smarter.
Codify experiment backlog management
- • Document current maturity for experiment backlog management.
- • Align success criteria for experiment backlog management with stakeholders.
- • Publish prioritized improvements for experiment backlog management.
Instrument tests shipped per quarter
- • Capture baseline for tests shipped per quarter.
- • Define reporting cadence and owners for tests shipped per quarter.
- • Identify top levers that move tests shipped per quarter.
Enable experiment tooling enablement
- • Assign accountable owners for experiment tooling enablement.
- • Deliver enablement sessions for experiment tooling enablement.
- • Collect feedback on experiment tooling enablement and iterate.
Facilities & Workplace Operations
Modernize workplace operations so teams have reliable, scalable spaces.
Codify facilities maintenance program
- • Document current maturity for facilities maintenance program.
- • Align success criteria for facilities maintenance program with stakeholders.
- • Publish prioritized improvements for facilities maintenance program.
Instrument facility issue turnaround time
- • Capture baseline for facility issue turnaround time.
- • Define reporting cadence and owners for facility issue turnaround time.
- • Identify top levers that move facility issue turnaround time.
Enable workplace communication hub
- • Assign accountable owners for workplace communication hub.
- • Deliver enablement sessions for workplace communication hub.
- • Collect feedback on workplace communication hub and iterate.
Feature Discovery & Adoption
Help customers find and activate the value we already shipped.
Codify feature discoverability audit
- • Document current maturity for feature discoverability audit.
- • Align success criteria for feature discoverability audit with stakeholders.
- • Publish prioritized improvements for feature discoverability audit.
Instrument feature adoption reach
- • Capture baseline for feature adoption reach.
- • Define reporting cadence and owners for feature adoption reach.
- • Identify top levers that move feature adoption reach.
Enable in-product guidance toolkit
- • Assign accountable owners for in-product guidance toolkit.
- • Deliver enablement sessions for in-product guidance toolkit.
- • Collect feedback on in-product guidance toolkit and iterate.
Financial Reporting Modernization
Automate reporting to shorten close cycles and improve accuracy.
Codify close checklist automation
- • Document current maturity for close checklist automation.
- • Align success criteria for close checklist automation with stakeholders.
- • Publish prioritized improvements for close checklist automation.
Instrument days to close books
- • Capture baseline for days to close books.
- • Define reporting cadence and owners for days to close books.
- • Identify top levers that move days to close books.
Enable self-serve reporting hub
- • Assign accountable owners for self-serve reporting hub.
- • Deliver enablement sessions for self-serve reporting hub.
- • Collect feedback on self-serve reporting hub and iterate.
Forecast Accuracy
Create confidence in sales forecasts with shared definitions.
Codify forecast inspection rhythm
- • Document current maturity for forecast inspection rhythm.
- • Align success criteria for forecast inspection rhythm with stakeholders.
- • Publish prioritized improvements for forecast inspection rhythm.
Instrument forecast accuracy variance
- • Capture baseline for forecast accuracy variance.
- • Define reporting cadence and owners for forecast accuracy variance.
- • Identify top levers that move forecast accuracy variance.
Enable deal inspection coaching
- • Assign accountable owners for deal inspection coaching.
- • Deliver enablement sessions for deal inspection coaching.
- • Collect feedback on deal inspection coaching and iterate.
Hiring Funnel Excellence
Improve speed and quality across the recruiting funnel.
Codify hiring blueprint
- • Document current maturity for hiring blueprint.
- • Align success criteria for hiring blueprint with stakeholders.
- • Publish prioritized improvements for hiring blueprint.
Instrument time to fill
- • Capture baseline for time to fill.
- • Define reporting cadence and owners for time to fill.
- • Identify top levers that move time to fill.
Enable interview calibration program
- • Assign accountable owners for interview calibration program.
- • Deliver enablement sessions for interview calibration program.
- • Collect feedback on interview calibration program and iterate.
Impact Reporting Transparency
Publish transparent sustainability metrics and narratives.
Codify impact reporting calendar
- • Document current maturity for impact reporting calendar.
- • Align success criteria for impact reporting calendar with stakeholders.
- • Publish prioritized improvements for impact reporting calendar.
Instrument reporting completeness
- • Capture baseline for reporting completeness.
- • Define reporting cadence and owners for reporting completeness.
- • Identify top levers that move reporting completeness.
Enable data collection playbook
- • Assign accountable owners for data collection playbook.
- • Deliver enablement sessions for data collection playbook.
- • Collect feedback on data collection playbook and iterate.
Integration Pipeline Health
Keep data pipelines observable and resilient.
Codify pipeline monitoring system
- • Document current maturity for pipeline monitoring system.
- • Align success criteria for pipeline monitoring system with stakeholders.
- • Publish prioritized improvements for pipeline monitoring system.
Instrument pipeline success rate
- • Capture baseline for pipeline success rate.
- • Define reporting cadence and owners for pipeline success rate.
- • Identify top levers that move pipeline success rate.
Enable pipeline incident drills
- • Assign accountable owners for pipeline incident drills.
- • Deliver enablement sessions for pipeline incident drills.
- • Collect feedback on pipeline incident drills and iterate.
Internal Communications Rhythm
Keep teams informed with consistent, two-way communication.
Codify comms calendar
- • Document current maturity for comms calendar.
- • Align success criteria for comms calendar with stakeholders.
- • Publish prioritized improvements for comms calendar.
Instrument message reach & feedback
- • Capture baseline for message reach & feedback.
- • Define reporting cadence and owners for message reach & feedback.
- • Identify top levers that move message reach & feedback.
Enable town hall toolkit
- • Assign accountable owners for town hall toolkit.
- • Deliver enablement sessions for town hall toolkit.
- • Collect feedback on town hall toolkit and iterate.
Investor Readiness Package
Prepare narratives, data, and metrics for the next fundraising or board cycle.
Codify investor narrative kit
- • Document current maturity for investor narrative kit.
- • Align success criteria for investor narrative kit with stakeholders.
- • Publish prioritized improvements for investor narrative kit.
Instrument data room completeness
- • Capture baseline for data room completeness.
- • Define reporting cadence and owners for data room completeness.
- • Identify top levers that move data room completeness.
Enable executive storytelling practice
- • Assign accountable owners for executive storytelling practice.
- • Deliver enablement sessions for executive storytelling practice.
- • Collect feedback on executive storytelling practice and iterate.
Knowledge Center Refresh
Keep knowledge bases accurate, searchable, and helpful.
Codify knowledge management guidelines
- • Document current maturity for knowledge management guidelines.
- • Align success criteria for knowledge management guidelines with stakeholders.
- • Publish prioritized improvements for knowledge management guidelines.
Instrument article engagement metrics
- • Capture baseline for article engagement metrics.
- • Define reporting cadence and owners for article engagement metrics.
- • Identify top levers that move article engagement metrics.
Enable knowledge champion network
- • Assign accountable owners for knowledge champion network.
- • Deliver enablement sessions for knowledge champion network.
- • Collect feedback on knowledge champion network and iterate.
Launch Excellence
Make every product launch consistent and measurable.
Codify launch readiness checklist
- • Document current maturity for launch readiness checklist.
- • Align success criteria for launch readiness checklist with stakeholders.
- • Publish prioritized improvements for launch readiness checklist.
Instrument launch impact score
- • Capture baseline for launch impact score.
- • Define reporting cadence and owners for launch impact score.
- • Identify top levers that move launch impact score.
Enable launch retrospectives
- • Assign accountable owners for launch retrospectives.
- • Deliver enablement sessions for launch retrospectives.
- • Collect feedback on launch retrospectives and iterate.
Leadership Pipeline
Invest in future leaders with structured development paths.
Codify leadership competency model
- • Document current maturity for leadership competency model.
- • Align success criteria for leadership competency model with stakeholders.
- • Publish prioritized improvements for leadership competency model.
Instrument succession coverage
- • Capture baseline for succession coverage.
- • Define reporting cadence and owners for succession coverage.
- • Identify top levers that move succession coverage.
Enable leadership labs
- • Assign accountable owners for leadership labs.
- • Deliver enablement sessions for leadership labs.
- • Collect feedback on leadership labs and iterate.
Learning & Growth Platform
Provide personalized learning journeys for every role.
Codify learning catalog
- • Document current maturity for learning catalog.
- • Align success criteria for learning catalog with stakeholders.
- • Publish prioritized improvements for learning catalog.
Instrument course completion engagement
- • Capture baseline for course completion engagement.
- • Define reporting cadence and owners for course completion engagement.
- • Identify top levers that move course completion engagement.
Enable coaching marketplace
- • Assign accountable owners for coaching marketplace.
- • Deliver enablement sessions for coaching marketplace.
- • Collect feedback on coaching marketplace and iterate.
Lifecycle Marketing
Nurture prospects and customers with timely journeys.
Codify journey orchestration framework
- • Document current maturity for journey orchestration framework.
- • Align success criteria for journey orchestration framework with stakeholders.
- • Publish prioritized improvements for journey orchestration framework.
Instrument journey engagement rate
- • Capture baseline for journey engagement rate.
- • Define reporting cadence and owners for journey engagement rate.
- • Identify top levers that move journey engagement rate.
Enable creative + ops alignment hub
- • Assign accountable owners for creative + ops alignment hub.
- • Deliver enablement sessions for creative + ops alignment hub.
- • Collect feedback on creative + ops alignment hub and iterate.
Manager Excellence
Equip managers with tools to coach and align teams.
Codify manager operating system
- • Document current maturity for manager operating system.
- • Align success criteria for manager operating system with stakeholders.
- • Publish prioritized improvements for manager operating system.
Instrument manager effectiveness scores
- • Capture baseline for manager effectiveness scores.
- • Define reporting cadence and owners for manager effectiveness scores.
- • Identify top levers that move manager effectiveness scores.
Enable manager community of practice
- • Assign accountable owners for manager community of practice.
- • Deliver enablement sessions for manager community of practice.
- • Collect feedback on manager community of practice and iterate.
Margin Expansion Initiatives
Identify and prioritize levers that expand gross margin without harming growth.
Codify margin initiative backlog
- • Document current maturity for margin initiative backlog.
- • Align success criteria for margin initiative backlog with stakeholders.
- • Publish prioritized improvements for margin initiative backlog.
Instrument gross margin run-rate
- • Capture baseline for gross margin run-rate.
- • Define reporting cadence and owners for gross margin run-rate.
- • Identify top levers that move gross margin run-rate.
Enable margin review steering group
- • Assign accountable owners for margin review steering group.
- • Deliver enablement sessions for margin review steering group.
- • Collect feedback on margin review steering group and iterate.
Metrics Catalog
Align the organization on definitions and ownership of metrics.
Codify metrics registry
- • Document current maturity for metrics registry.
- • Align success criteria for metrics registry with stakeholders.
- • Publish prioritized improvements for metrics registry.
Instrument metrics with defined owners
- • Capture baseline for metrics with defined owners.
- • Define reporting cadence and owners for metrics with defined owners.
- • Identify top levers that move metrics with defined owners.
Enable metrics review rituals
- • Assign accountable owners for metrics review rituals.
- • Deliver enablement sessions for metrics review rituals.
- • Collect feedback on metrics review rituals and iterate.
Mobile Adoption Acceleration
Improve mobile parity and experiences to drive engagement.
Codify mobile roadmap alignment
- • Document current maturity for mobile roadmap alignment.
- • Align success criteria for mobile roadmap alignment with stakeholders.
- • Publish prioritized improvements for mobile roadmap alignment.
Instrument mobile DAU share
- • Capture baseline for mobile DAU share.
- • Define reporting cadence and owners for mobile DAU share.
- • Identify top levers that move mobile DAU share.
Enable mobile UX research program
- • Assign accountable owners for mobile UX research program.
- • Deliver enablement sessions for mobile UX research program.
- • Collect feedback on mobile UX research program and iterate.
Onboarding Experience
Give new hires a consistent, engaging first 90 days.
Codify onboarding curriculum
- • Document current maturity for onboarding curriculum.
- • Align success criteria for onboarding curriculum with stakeholders.
- • Publish prioritized improvements for onboarding curriculum.
Instrument new hire ramp time
- • Capture baseline for new hire ramp time.
- • Define reporting cadence and owners for new hire ramp time.
- • Identify top levers that move new hire ramp time.
Enable buddy + mentor program
- • Assign accountable owners for buddy + mentor program.
- • Deliver enablement sessions for buddy + mentor program.
- • Collect feedback on buddy + mentor program and iterate.
Operating Expense Discipline
Create transparency and guardrails around discretionary spend.
Codify spend governance process
- • Document current maturity for spend governance process.
- • Align success criteria for spend governance process with stakeholders.
- • Publish prioritized improvements for spend governance process.
Instrument operating expense variance
- • Capture baseline for operating expense variance.
- • Define reporting cadence and owners for operating expense variance.
- • Identify top levers that move operating expense variance.
Enable budget owner enablement kit
- • Assign accountable owners for budget owner enablement kit.
- • Deliver enablement sessions for budget owner enablement kit.
- • Collect feedback on budget owner enablement kit and iterate.
Operational Discipline: Change Management
Create a repeatable change process that reduces surprises and keeps stakeholders aligned.
Codify change approval workflow
- • Document current maturity for change approval workflow.
- • Align success criteria for change approval workflow with stakeholders.
- • Publish prioritized improvements for change approval workflow.
Instrument change success rate
- • Capture baseline for change success rate.
- • Define reporting cadence and owners for change success rate.
- • Identify top levers that move change success rate.
Enable post-change communication toolkit
- • Assign accountable owners for post-change communication toolkit.
- • Deliver enablement sessions for post-change communication toolkit.
- • Collect feedback on post-change communication toolkit and iterate.
Operational Planning: Capacity & Utilization
Forecast and align capacity so teams can deliver commitments without burnout.
Codify capacity planning rituals
- • Document current maturity for capacity planning rituals.
- • Align success criteria for capacity planning rituals with stakeholders.
- • Publish prioritized improvements for capacity planning rituals.
Instrument team utilization variance
- • Capture baseline for team utilization variance.
- • Define reporting cadence and owners for team utilization variance.
- • Identify top levers that move team utilization variance.
Enable resource visibility dashboards
- • Assign accountable owners for resource visibility dashboards.
- • Deliver enablement sessions for resource visibility dashboards.
- • Collect feedback on resource visibility dashboards and iterate.
Operational Resilience: Incident Response Excellence
Strengthen detection-to-resolution discipline so incidents are predictable, documented, and rehearsed.
Codify incident response playbooks
- • Document current maturity for incident response playbooks.
- • Align success criteria for incident response playbooks with stakeholders.
- • Publish prioritized improvements for incident response playbooks.
Instrument mean time to resolve critical incidents
- • Capture baseline for mean time to resolve critical incidents.
- • Define reporting cadence and owners for mean time to resolve critical incidents.
- • Identify top levers that move mean time to resolve critical incidents.
Enable cross-team on-call readiness program
- • Assign accountable owners for cross-team on-call readiness program.
- • Deliver enablement sessions for cross-team on-call readiness program.
- • Collect feedback on cross-team on-call readiness program and iterate.
PR & Thought Leadership
Position executives and customers as thought leaders.
Codify storytelling calendar
- • Document current maturity for storytelling calendar.
- • Align success criteria for storytelling calendar with stakeholders.
- • Publish prioritized improvements for storytelling calendar.
Instrument earned media hits
- • Capture baseline for earned media hits.
- • Define reporting cadence and owners for earned media hits.
- • Identify top levers that move earned media hits.
Enable spokesperson prep sessions
- • Assign accountable owners for spokesperson prep sessions.
- • Deliver enablement sessions for spokesperson prep sessions.
- • Collect feedback on spokesperson prep sessions and iterate.
Partner Co-Selling
Activate partners to co-create pipeline and deals.
Codify partner co-selling framework
- • Document current maturity for partner co-selling framework.
- • Align success criteria for partner co-selling framework with stakeholders.
- • Publish prioritized improvements for partner co-selling framework.
Instrument partner-sourced pipeline
- • Capture baseline for partner-sourced pipeline.
- • Define reporting cadence and owners for partner-sourced pipeline.
- • Identify top levers that move partner-sourced pipeline.
Enable partner enablement kit
- • Assign accountable owners for partner enablement kit.
- • Deliver enablement sessions for partner enablement kit.
- • Collect feedback on partner enablement kit and iterate.
Performance Enablement
Move from annual reviews to ongoing coaching and clarity.
Codify performance check-in framework
- • Document current maturity for performance check-in framework.
- • Align success criteria for performance check-in framework with stakeholders.
- • Publish prioritized improvements for performance check-in framework.
Instrument goal attainment visibility
- • Capture baseline for goal attainment visibility.
- • Define reporting cadence and owners for goal attainment visibility.
- • Identify top levers that move goal attainment visibility.
Enable feedback training series
- • Assign accountable owners for feedback training series.
- • Deliver enablement sessions for feedback training series.
- • Collect feedback on feedback training series and iterate.
Phishing Resilience
Reduce the likelihood and impact of phishing attacks.
Codify phishing simulation program
- • Document current maturity for phishing simulation program.
- • Align success criteria for phishing simulation program with stakeholders.
- • Publish prioritized improvements for phishing simulation program.
Instrument simulation click rate
- • Capture baseline for simulation click rate.
- • Define reporting cadence and owners for simulation click rate.
- • Identify top levers that move simulation click rate.
Enable security awareness campaigns
- • Assign accountable owners for security awareness campaigns.
- • Deliver enablement sessions for security awareness campaigns.
- • Collect feedback on security awareness campaigns and iterate.
Pipeline Generation Engine
Align marketing and sales on predictable pipeline creation.
Codify pipeline council rituals
- • Document current maturity for pipeline council rituals.
- • Align success criteria for pipeline council rituals with stakeholders.
- • Publish prioritized improvements for pipeline council rituals.
Instrument qualified pipeline coverage
- • Capture baseline for qualified pipeline coverage.
- • Define reporting cadence and owners for qualified pipeline coverage.
- • Identify top levers that move qualified pipeline coverage.
Enable campaign-to-sales handoff process
- • Assign accountable owners for campaign-to-sales handoff process.
- • Deliver enablement sessions for campaign-to-sales handoff process.
- • Collect feedback on campaign-to-sales handoff process and iterate.
Platform Scalability
Future-proof the platform to handle growth and new workloads.
Codify scalability roadmap
- • Document current maturity for scalability roadmap.
- • Align success criteria for scalability roadmap with stakeholders.
- • Publish prioritized improvements for scalability roadmap.
Instrument capacity headroom metrics
- • Capture baseline for capacity headroom metrics.
- • Define reporting cadence and owners for capacity headroom metrics.
- • Identify top levers that move capacity headroom metrics.
Enable architecture review council
- • Assign accountable owners for architecture review council.
- • Deliver enablement sessions for architecture review council.
- • Collect feedback on architecture review council and iterate.
Predictive Modeling
Operationalize predictive insights for priority workflows.
Codify model portfolio
- • Document current maturity for model portfolio.
- • Align success criteria for model portfolio with stakeholders.
- • Publish prioritized improvements for model portfolio.
Instrument models in production
- • Capture baseline for models in production.
- • Define reporting cadence and owners for models in production.
- • Identify top levers that move models in production.
Enable model ops playbook
- • Assign accountable owners for model ops playbook.
- • Deliver enablement sessions for model ops playbook.
- • Collect feedback on model ops playbook and iterate.
Pricing & Packaging Strategy Refresh
Revisit pricing mechanics to align value, win rates, and margins.
Codify pricing research framework
- • Document current maturity for pricing research framework.
- • Align success criteria for pricing research framework with stakeholders.
- • Publish prioritized improvements for pricing research framework.
Instrument deal margin uplift
- • Capture baseline for deal margin uplift.
- • Define reporting cadence and owners for deal margin uplift.
- • Identify top levers that move deal margin uplift.
Enable commercial playbook updates
- • Assign accountable owners for commercial playbook updates.
- • Deliver enablement sessions for commercial playbook updates.
- • Collect feedback on commercial playbook updates and iterate.
Process Automation Foundation
Identify repetitive workflows and automate the highest-impact candidates.
Codify automation opportunity pipeline
- • Document current maturity for automation opportunity pipeline.
- • Align success criteria for automation opportunity pipeline with stakeholders.
- • Publish prioritized improvements for automation opportunity pipeline.
Instrument hours returned through automation
- • Capture baseline for hours returned through automation.
- • Define reporting cadence and owners for hours returned through automation.
- • Identify top levers that move hours returned through automation.
Enable automation center of excellence
- • Assign accountable owners for automation center of excellence.
- • Deliver enablement sessions for automation center of excellence.
- • Collect feedback on automation center of excellence and iterate.
Procurement Savings Program
Proactively renegotiate and consolidate vendors to capture savings.
Codify sourcing pipeline
- • Document current maturity for sourcing pipeline.
- • Align success criteria for sourcing pipeline with stakeholders.
- • Publish prioritized improvements for sourcing pipeline.
Instrument realized cost savings
- • Capture baseline for realized cost savings.
- • Define reporting cadence and owners for realized cost savings.
- • Identify top levers that move realized cost savings.
Enable supplier negotiation toolkit
- • Assign accountable owners for supplier negotiation toolkit.
- • Deliver enablement sessions for supplier negotiation toolkit.
- • Collect feedback on supplier negotiation toolkit and iterate.
Product Innovation Lab
Create structured space for high-risk, high-reward prototypes.
Codify innovation intake process
- • Document current maturity for innovation intake process.
- • Align success criteria for innovation intake process with stakeholders.
- • Publish prioritized improvements for innovation intake process.
Instrument concepts validated each quarter
- • Capture baseline for concepts validated each quarter.
- • Define reporting cadence and owners for concepts validated each quarter.
- • Identify top levers that move concepts validated each quarter.
Enable innovation showcase rituals
- • Assign accountable owners for innovation showcase rituals.
- • Deliver enablement sessions for innovation showcase rituals.
- • Collect feedback on innovation showcase rituals and iterate.
Quality Control & Continuous Improvement
Establish a feedback loop that surfaces defects quickly and prevents recurrence.
Codify quality checkpoint framework
- • Document current maturity for quality checkpoint framework.
- • Align success criteria for quality checkpoint framework with stakeholders.
- • Publish prioritized improvements for quality checkpoint framework.
Instrument defect escape rate
- • Capture baseline for defect escape rate.
- • Define reporting cadence and owners for defect escape rate.
- • Identify top levers that move defect escape rate.
Enable root-cause facilitation training
- • Assign accountable owners for root-cause facilitation training.
- • Deliver enablement sessions for root-cause facilitation training.
- • Collect feedback on root-cause facilitation training and iterate.
Reliability Foundations
Tackle tech debt and guardrails that erode reliability.
Codify service maturity assessments
- • Document current maturity for service maturity assessments.
- • Align success criteria for service maturity assessments with stakeholders.
- • Publish prioritized improvements for service maturity assessments.
Instrument critical bug backlog
- • Capture baseline for critical bug backlog.
- • Define reporting cadence and owners for critical bug backlog.
- • Identify top levers that move critical bug backlog.
Enable reliability scorecards
- • Assign accountable owners for reliability scorecards.
- • Deliver enablement sessions for reliability scorecards.
- • Collect feedback on reliability scorecards and iterate.
Renewal Excellence
Standardize renewal hygiene to protect net retention.
Codify renewal playbook
- • Document current maturity for renewal playbook.
- • Align success criteria for renewal playbook with stakeholders.
- • Publish prioritized improvements for renewal playbook.
Instrument renewal forecast accuracy
- • Capture baseline for renewal forecast accuracy.
- • Define reporting cadence and owners for renewal forecast accuracy.
- • Identify top levers that move renewal forecast accuracy.
Enable renewal readiness reviews
- • Assign accountable owners for renewal readiness reviews.
- • Deliver enablement sessions for renewal readiness reviews.
- • Collect feedback on renewal readiness reviews and iterate.
Revenue Forecast Accuracy
Tighten inputs and governance so forecasts become predictable decision tools.
Codify forecast governance cadence
- • Document current maturity for forecast governance cadence.
- • Align success criteria for forecast governance cadence with stakeholders.
- • Publish prioritized improvements for forecast governance cadence.
Instrument forecast vs actual revenue variance
- • Capture baseline for forecast vs actual revenue variance.
- • Define reporting cadence and owners for forecast vs actual revenue variance.
- • Identify top levers that move forecast vs actual revenue variance.
Enable shared revenue forecasting workspace
- • Assign accountable owners for shared revenue forecasting workspace.
- • Deliver enablement sessions for shared revenue forecasting workspace.
- • Collect feedback on shared revenue forecasting workspace and iterate.
Revenue Operations Alignment
Bring revenue, finance, and ops teams into a shared rhythm.
Codify revenue governance council
- • Document current maturity for revenue governance council.
- • Align success criteria for revenue governance council with stakeholders.
- • Publish prioritized improvements for revenue governance council.
Instrument pipeline-to-forecast conversion
- • Capture baseline for pipeline-to-forecast conversion.
- • Define reporting cadence and owners for pipeline-to-forecast conversion.
- • Identify top levers that move pipeline-to-forecast conversion.
Enable shared KPIs and dashboards
- • Assign accountable owners for shared KPIs and dashboards.
- • Deliver enablement sessions for shared KPIs and dashboards.
- • Collect feedback on shared KPIs and dashboards and iterate.
Roadmap Delivery Confidence
Improve predictability of roadmap execution and stakeholder trust.
Codify roadmap prioritization rituals
- • Document current maturity for roadmap prioritization rituals.
- • Align success criteria for roadmap prioritization rituals with stakeholders.
- • Publish prioritized improvements for roadmap prioritization rituals.
Instrument roadmap delivery confidence score
- • Capture baseline for roadmap delivery confidence score.
- • Define reporting cadence and owners for roadmap delivery confidence score.
- • Identify top levers that move roadmap delivery confidence score.
Enable cross-team planning syncs
- • Assign accountable owners for cross-team planning syncs.
- • Deliver enablement sessions for cross-team planning syncs.
- • Collect feedback on cross-team planning syncs and iterate.
Sales Enablement Foundation
Equip sellers with compelling narratives and proof.
Codify sales playbook
- • Document current maturity for sales playbook.
- • Align success criteria for sales playbook with stakeholders.
- • Publish prioritized improvements for sales playbook.
Instrument content adoption in deals
- • Capture baseline for content adoption in deals.
- • Define reporting cadence and owners for content adoption in deals.
- • Identify top levers that move content adoption in deals.
Enable live enablement sessions
- • Assign accountable owners for live enablement sessions.
- • Deliver enablement sessions for live enablement sessions.
- • Collect feedback on live enablement sessions and iterate.
Sales Process Hygiene
Drive consistency in how pipeline stages and data are managed.
Codify salesforce data standards
- • Document current maturity for salesforce data standards.
- • Align success criteria for salesforce data standards with stakeholders.
- • Publish prioritized improvements for salesforce data standards.
Instrument CRM data completeness
- • Capture baseline for CRM data completeness.
- • Define reporting cadence and owners for CRM data completeness.
- • Identify top levers that move CRM data completeness.
Enable process coaching series
- • Assign accountable owners for process coaching series.
- • Deliver enablement sessions for process coaching series.
- • Collect feedback on process coaching series and iterate.
Secure SDLC
Embed security earlier in the product lifecycle.
Codify secure coding checkpoints
- • Document current maturity for secure coding checkpoints.
- • Align success criteria for secure coding checkpoints with stakeholders.
- • Publish prioritized improvements for secure coding checkpoints.
Instrument security issues found pre-prod
- • Capture baseline for security issues found pre-prod.
- • Define reporting cadence and owners for security issues found pre-prod.
- • Identify top levers that move security issues found pre-prod.
Enable developer security training
- • Assign accountable owners for developer security training.
- • Deliver enablement sessions for developer security training.
- • Collect feedback on developer security training and iterate.
Security Posture Uplift
Baseline and improve our overall security maturity.
Codify security control inventory
- • Document current maturity for security control inventory.
- • Align success criteria for security control inventory with stakeholders.
- • Publish prioritized improvements for security control inventory.
Instrument security maturity score
- • Capture baseline for security maturity score.
- • Define reporting cadence and owners for security maturity score.
- • Identify top levers that move security maturity score.
Enable security champion guild
- • Assign accountable owners for security champion guild.
- • Deliver enablement sessions for security champion guild.
- • Collect feedback on security champion guild and iterate.
Self-Service Automation
Automate repetitive analytics requests with templates and bots.
Codify request automation backlog
- • Document current maturity for request automation backlog.
- • Align success criteria for request automation backlog with stakeholders.
- • Publish prioritized improvements for request automation backlog.
Instrument manual request volume
- • Capture baseline for manual request volume.
- • Define reporting cadence and owners for manual request volume.
- • Identify top levers that move manual request volume.
Enable self-serve solution gallery
- • Assign accountable owners for self-serve solution gallery.
- • Deliver enablement sessions for self-serve solution gallery.
- • Collect feedback on self-serve solution gallery and iterate.
Self-Service Experience
Improve self-service so customers can solve common issues quickly.
Codify self-service roadmap
- • Document current maturity for self-service roadmap.
- • Align success criteria for self-service roadmap with stakeholders.
- • Publish prioritized improvements for self-service roadmap.
Instrument self-service resolution rate
- • Capture baseline for self-service resolution rate.
- • Define reporting cadence and owners for self-service resolution rate.
- • Identify top levers that move self-service resolution rate.
Enable knowledge authoring guild
- • Assign accountable owners for knowledge authoring guild.
- • Deliver enablement sessions for knowledge authoring guild.
- • Collect feedback on knowledge authoring guild and iterate.
Service Reliability Alignment
Align stakeholders on SLOs and reliability investments for critical services.
Codify service level objectives
- • Document current maturity for service level objectives.
- • Align success criteria for service level objectives with stakeholders.
- • Publish prioritized improvements for service level objectives.
Instrument error budget consumption
- • Capture baseline for error budget consumption.
- • Define reporting cadence and owners for error budget consumption.
- • Identify top levers that move error budget consumption.
Enable reliability review forum
- • Assign accountable owners for reliability review forum.
- • Deliver enablement sessions for reliability review forum.
- • Collect feedback on reliability review forum and iterate.
Social Advocacy
Grow authentic voices across social channels.
Codify social content system
- • Document current maturity for social content system.
- • Align success criteria for social content system with stakeholders.
- • Publish prioritized improvements for social content system.
Instrument social engagement lift
- • Capture baseline for social engagement lift.
- • Define reporting cadence and owners for social engagement lift.
- • Identify top levers that move social engagement lift.
Enable employee advocacy toolkit
- • Assign accountable owners for employee advocacy toolkit.
- • Deliver enablement sessions for employee advocacy toolkit.
- • Collect feedback on employee advocacy toolkit and iterate.
Success Automation
Automate repetitive success motions while keeping it personal.
Codify digital success journeys
- • Document current maturity for digital success journeys.
- • Align success criteria for digital success journeys with stakeholders.
- • Publish prioritized improvements for digital success journeys.
Instrument automated touch coverage
- • Capture baseline for automated touch coverage.
- • Define reporting cadence and owners for automated touch coverage.
- • Identify top levers that move automated touch coverage.
Enable success ops toolkit
- • Assign accountable owners for success ops toolkit.
- • Deliver enablement sessions for success ops toolkit.
- • Collect feedback on success ops toolkit and iterate.
Supplier Performance & Vendor Management
Tighten vendor oversight to reduce risk and unlock better commercial terms.
Codify vendor scorecards
- • Document current maturity for vendor scorecards.
- • Align success criteria for vendor scorecards with stakeholders.
- • Publish prioritized improvements for vendor scorecards.
Instrument vendor SLA adherence
- • Capture baseline for vendor SLA adherence.
- • Define reporting cadence and owners for vendor SLA adherence.
- • Identify top levers that move vendor SLA adherence.
Enable contract renewal playbook
- • Assign accountable owners for contract renewal playbook.
- • Deliver enablement sessions for contract renewal playbook.
- • Collect feedback on contract renewal playbook and iterate.
Supply Chain Visibility
Make inbound and outbound supply status transparent so teams can act early.
Codify supply chain data feeds
- • Document current maturity for supply chain data feeds.
- • Align success criteria for supply chain data feeds with stakeholders.
- • Publish prioritized improvements for supply chain data feeds.
Instrument order fulfillment predictability
- • Capture baseline for order fulfillment predictability.
- • Define reporting cadence and owners for order fulfillment predictability.
- • Identify top levers that move order fulfillment predictability.
Enable exception alerting workflows
- • Assign accountable owners for exception alerting workflows.
- • Deliver enablement sessions for exception alerting workflows.
- • Collect feedback on exception alerting workflows and iterate.
Support Excellence Program
Deliver consistent, proactive support experiences across channels.
Codify support quality framework
- • Document current maturity for support quality framework.
- • Align success criteria for support quality framework with stakeholders.
- • Publish prioritized improvements for support quality framework.
Instrument CSAT for support interactions
- • Capture baseline for CSAT for support interactions.
- • Define reporting cadence and owners for CSAT for support interactions.
- • Identify top levers that move CSAT for support interactions.
Enable support enablement academy
- • Assign accountable owners for support enablement academy.
- • Deliver enablement sessions for support enablement academy.
- • Collect feedback on support enablement academy and iterate.
Sustainable Design
Incorporate sustainability criteria into product design.
Codify sustainable design checklist
- • Document current maturity for sustainable design checklist.
- • Align success criteria for sustainable design checklist with stakeholders.
- • Publish prioritized improvements for sustainable design checklist.
Instrument products meeting sustainability criteria
- • Capture baseline for products meeting sustainability criteria.
- • Define reporting cadence and owners for products meeting sustainability criteria.
- • Identify top levers that move products meeting sustainability criteria.
Enable designer training series
- • Assign accountable owners for designer training series.
- • Deliver enablement sessions for designer training series.
- • Collect feedback on designer training series and iterate.
Sustainable Travel Policy
Encourage low-carbon travel choices and offsets.
Codify travel guidelines
- • Document current maturity for travel guidelines.
- • Align success criteria for travel guidelines with stakeholders.
- • Publish prioritized improvements for travel guidelines.
Instrument travel emissions per trip
- • Capture baseline for travel emissions per trip.
- • Define reporting cadence and owners for travel emissions per trip.
- • Identify top levers that move travel emissions per trip.
Enable offset + virtual toolkit
- • Assign accountable owners for offset + virtual toolkit.
- • Deliver enablement sessions for offset + virtual toolkit.
- • Collect feedback on offset + virtual toolkit and iterate.
Territory & Capacity Design
Balance territories to maximize coverage and fairness.
Codify territory design framework
- • Document current maturity for territory design framework.
- • Align success criteria for territory design framework with stakeholders.
- • Publish prioritized improvements for territory design framework.
Instrument territory coverage ratios
- • Capture baseline for territory coverage ratios.
- • Define reporting cadence and owners for territory coverage ratios.
- • Identify top levers that move territory coverage ratios.
Enable territory transition toolkit
- • Assign accountable owners for territory transition toolkit.
- • Deliver enablement sessions for territory transition toolkit.
- • Collect feedback on territory transition toolkit and iterate.
Vendor Security
Apply consistent standards to third-party access.
Codify vendor risk assessments
- • Document current maturity for vendor risk assessments.
- • Align success criteria for vendor risk assessments with stakeholders.
- • Publish prioritized improvements for vendor risk assessments.
Instrument vendor remediation cycle time
- • Capture baseline for vendor remediation cycle time.
- • Define reporting cadence and owners for vendor remediation cycle time.
- • Identify top levers that move vendor remediation cycle time.
Enable vendor intake checklist
- • Assign accountable owners for vendor intake checklist.
- • Deliver enablement sessions for vendor intake checklist.
- • Collect feedback on vendor intake checklist and iterate.
Voice of Customer System
Turn qualitative and quantitative feedback into action.
Codify VoC listening posts
- • Document current maturity for VoC listening posts.
- • Align success criteria for VoC listening posts with stakeholders.
- • Publish prioritized improvements for VoC listening posts.
Instrument closed-loop feedback rate
- • Capture baseline for closed-loop feedback rate.
- • Define reporting cadence and owners for closed-loop feedback rate.
- • Identify top levers that move closed-loop feedback rate.
Enable customer insight hub
- • Assign accountable owners for customer insight hub.
- • Deliver enablement sessions for customer insight hub.
- • Collect feedback on customer insight hub and iterate.
Volunteer & Giving Program
Mobilize employees around causes that matter.
Codify volunteer program calendar
- • Document current maturity for volunteer program calendar.
- • Align success criteria for volunteer program calendar with stakeholders.
- • Publish prioritized improvements for volunteer program calendar.
Instrument participation rate
- • Capture baseline for participation rate.
- • Define reporting cadence and owners for participation rate.
- • Identify top levers that move participation rate.
Enable cause ambassador cohort
- • Assign accountable owners for cause ambassador cohort.
- • Deliver enablement sessions for cause ambassador cohort.
- • Collect feedback on cause ambassador cohort and iterate.
Vulnerability Management
Detect, triage, and remediate vulnerabilities faster.
Codify vulnerability intake workflow
- • Document current maturity for vulnerability intake workflow.
- • Align success criteria for vulnerability intake workflow with stakeholders.
- • Publish prioritized improvements for vulnerability intake workflow.
Instrument time to remediate vulnerabilities
- • Capture baseline for time to remediate vulnerabilities.
- • Define reporting cadence and owners for time to remediate vulnerabilities.
- • Identify top levers that move time to remediate vulnerabilities.
Enable patch management runbooks
- • Assign accountable owners for patch management runbooks.
- • Deliver enablement sessions for patch management runbooks.
- • Collect feedback on patch management runbooks and iterate.
Waste Reduction
Minimize waste across offices and operations.
Codify waste audit program
- • Document current maturity for waste audit program.
- • Align success criteria for waste audit program with stakeholders.
- • Publish prioritized improvements for waste audit program.
Instrument waste diversion rate
- • Capture baseline for waste diversion rate.
- • Define reporting cadence and owners for waste diversion rate.
- • Identify top levers that move waste diversion rate.
Enable green office champions
- • Assign accountable owners for green office champions.
- • Deliver enablement sessions for green office champions.
- • Collect feedback on green office champions and iterate.
Website Conversion Optimization
Turn the website into a high-performing demand funnel.
Codify conversion research backlog
- • Document current maturity for conversion research backlog.
- • Align success criteria for conversion research backlog with stakeholders.
- • Publish prioritized improvements for conversion research backlog.
Instrument site conversion rate
- • Capture baseline for site conversion rate.
- • Define reporting cadence and owners for site conversion rate.
- • Identify top levers that move site conversion rate.
Enable experimentation toolkit
- • Assign accountable owners for experimentation toolkit.
- • Deliver enablement sessions for experimentation toolkit.
- • Collect feedback on experimentation toolkit and iterate.
Working Capital Optimization
Balance payables, receivables, and inventory to free up cash.
Codify working capital dashboard
- • Document current maturity for working capital dashboard.
- • Align success criteria for working capital dashboard with stakeholders.
- • Publish prioritized improvements for working capital dashboard.
Instrument cash conversion cycle
- • Capture baseline for cash conversion cycle.
- • Define reporting cadence and owners for cash conversion cycle.
- • Identify top levers that move cash conversion cycle.
Enable collections + payables rituals
- • Assign accountable owners for collections + payables rituals.
- • Deliver enablement sessions for collections + payables rituals.
- • Collect feedback on collections + payables rituals and iterate.